Privacy Policy

Effective Date: January 2025

At Khumbatics, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you shop with us online through our WooCommerce store. As a Canadian-based business located in Alberta, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy regulations in Canada.


1. Information We Collect

When you shop on our website, we may collect the following personal information to provide our services:

  • Name: Provided during checkout or account creation.
  • Email Address: Used for order updates, optional marketing communications, and customer support.
  • Phone Number: Used to contact you regarding orders or deliveries.
  • Billing and Shipping Addresses: Used to process and deliver your order.
  • Payment Method Information: A note about the payment method used for transaction records (e.g., Visa, MasterCard). However, Khumbatics does not store or retain credit card or payment details, as all payments are securely processed through Stripe.

2. How We Use Your Information

The information we collect is used strictly for:

  • Order Fulfillment: To process, package, and ship your orders.
  • Customer Support: To address any inquiries or issues with your purchase.
  • Marketing Communications (Optional): To inform you about promotions, new products, or updates (only if you have opted into our marketing emails).

3. Sharing Your Information with Third Parties

To ensure seamless service, Khumbatics works with trusted third parties:

  • Payment Processing: Payments are securely processed through Stripe. For more information, view Stripe’s Privacy Policy.
  • Shipping and Delivery: We work with third-party courier services to deliver your orders.

We do not sell, trade, or rent your personal information to any other parties.


4. Your Rights

As a customer, you have the right to:

  • Access or Modify Your Information: Contact us if you need to review or update your personal details.
  • Request Data Deletion: You may request the erasure of your personal data by emailing hello@khumbatics.ca.
  • Opt Out of Marketing Communications: If you no longer wish to receive promotional emails, you can unsubscribe by following the instructions in our emails.

5. Data Security

Khumbatics is committed to protecting your personal information. Our website is SSL encrypted, ensuring all transactions and data transfers are secure. While we take every reasonable measure to safeguard your information, please note that no online platform can guarantee 100% security.


6. Children’s Privacy

We do not target or market our products to children. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately at hello@khumbatics.ca.


7. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes will be announced on our website.


8. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out to us at:
Khumbatics
Email: hello@khumbatics.ca

Thank you for trusting Khumbatics with your personal information. We are committed to transparency and safeguarding your privacy while you enjoy our coffee mushroom blends.

Comments and Reviews

When visitors leave comments and reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.